Service terms

Last updated 30 October 2026

These terms apply to home-cleaning subscriptions booked online with Maids in a Minute. Your order and Stripe payment confirmation form the contract for the selected plan, recurring slot and any first-visit add-ons.

1. Your subscription

Your plan renews monthly until cancelled. The price, frequency and amount due today are shown before payment. One-off add-ons do not recur unless we agree otherwise with you.

2. Cooling-off period

For an online service contract, you normally have 14 days from the day after the contract is made to cancel. If you ask us to clean during that period, you must pay for services supplied before cancellation. If the service is fully performed after your express request and acknowledgement, the statutory right to cancel that performed service ends. This does not affect other rights you have by law.

3. Regular visits and access

We reserve the recurring day and time window shown at checkout. You must provide safe access, running water, electricity and a reasonably safe working environment. Tell us about pets, alarms, fragile items, hazards and any access restrictions in advance.

4. Rescheduling a visit

Please give at least 48 hours’ notice to move an individual visit. With less notice, the visit may be treated as used because cleaner time has already been reserved. We will consider emergencies fairly. If we need to change a visit, we will offer a reasonable replacement time.

5. Cancelling the subscription

You can cancel through the secure customer portal. Cancellation normally takes effect at the end of the current paid billing period, and no further monthly payment is taken. A retention discount may be offered before cancellation; accepting it applies the displayed discount and keeps the subscription active.

6. Referrals and offers

A valid referral gives the new customer £15 off their first month. The referrer receives £15 account credit only after the referred customer’s first paid clean is completed. Offers cannot be combined, transferred, exchanged for cash or used for self-referral. We may withdraw an unused offer or investigate misuse.

7. Cleaning scope and add-ons

We perform the tasks included in the selected plan and confirmed add-ons. Heavy build-up, unsafe areas, specialist surfaces, pest or biohazard work, and tasks requiring specialist equipment are outside the standard service unless agreed in writing.

8. Photos and records

Operational updates and completion confirmations are business records. Proof photos are taken only where permission has been given and should show agreed work, not people, documents, screens, keys or security information.

9. Problems with a clean

Tell us promptly, preferably within 24 hours, with enough detail for us to investigate. Where appropriate, we may return to correct missed agreed work. Nothing in these terms limits rights that cannot legally be excluded.

10. Contact

Maids in a Minute provides the service in Preston and nearby areas. Contact us at maidsinaminuteuk@outlook.com or 07984 317129.